I found out this week that my employer no longer has a tech support office in Minneapolis. My laptop has had problems for over a month and I finally got someone to take a look at it.
Turns out the closest place to get the laptop fixed is Rochester, Minnesota. I could have mailed it in which would have meant at least 3 days without it and therefore no work. So I drove to Rochester this morning.
The Rochester facility is enormous and blue and so much of it is empty. It is an okay drive that takes exactly 1-1/2 hours each way. It is frustrating that this is now the situation with support.
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